Everything you need to know about Guildite — for sellers, buyers and anyone curious about how it all works.
Guildite is a digital commerce platform built for independent sellers. We give sellers the tools to run and grow their businesses — tools that were previously only available to large commerce platforms.
With Guildite you get a full digital shop, market analytics, secure escrow payments, a delivery network, and a community of sellers — all in one place.
We are not a marketplace that takes your customers. We are your operating system. You own your shop, your community and your business. We just give you everything you need to scale it.
Yes. Guildite's free tier gives you access to your digital shop, product listings, buyer discovery and the seller community with no monthly fee.
Guildite charges a small platform fee on buyer transactions — this is how we keep the free tier genuinely free for sellers. The platform fee is transparent and shown at checkout.
For sellers who want advanced analytics, market prediction tools, priority support and premium shop features, Guildite Pro is available as a monthly subscription. Details are in your account settings.
Signing up takes less than five minutes:
You are ready to sell from the moment your first listing goes live.
Yes — this is one of Guildite's core features. After setting up your shop you can generate a unique shop link and a QR code.
Share your shop link directly in your existing groups, broadcast lists or social pages. Buyers click the link and land on your Guildite shop where they can browse your listings, place orders and pay securely.
You can also download and print your shop flier — which includes your QR code, shop name and branding — and display it at your physical location. Anyone who walks past can scan it and shop immediately.
Guildite is live and actively expanding. Sellers and buyers from outside our current core markets can register and use Guildite's shop and community features today. Payment and delivery features are continually being rolled out to new regions.
If you'd like Guildite available where you are, reach out to us at [email protected] — interest from a region helps us prioritise expansion.
No. Guildite is built for independent sellers — including informal sellers who are not yet registered businesses. You do not need a business registration number, a tax identification or any formal documentation to create a seller account and start selling.
For high-value transactions through our escrow system, identity verification may be required. This uses a valid form of government-issued ID — not a business registration.
Your seller dashboard is your business command centre. It includes:
Guildite processes real transaction data from across the platform. The market prediction tool uses this data to show you what products in your category are selling at — right now, in real markets near you.
Instead of guessing your price or finding out you were undercut after losing a sale, you can see current market prices before you list. You price competitively from the start.
The tool also identifies trending product categories — helping you decide what to stock before demand peaks rather than after.
Guildite allows sellers to create their own Guild — a dedicated community space where you can invite your buyers, post updates, share exclusive offers and build a loyal customer base.
Think of it as a private community for your most loyal customers, built directly into the platform where they already shop from you.
This feature is rolling out progressively to sellers — check your dashboard or contact support for the latest on availability for your account.
When an order is placed, Guildite captures the buyer's location automatically. As a seller you have two delivery options:
Escrow funds are held until delivery is confirmed by the buyer. This protects both the seller (guaranteed payment) and the buyer (guaranteed delivery before release).
Yes. Every seller on Guildite gets a customisable digital shop. You can update your shop name, profile picture, cover banner, business description and opening and closing hours.
Guildite also offers premium shop themes — professionally designed layouts that make your shop stand out. Themes are available as one-time purchases in the Guildite marketplace.
Your shop generates a permanent link and QR code that you can share anywhere — online or printed for your physical location.
Guildite supports all legal products and services. Common categories include fashion and clothing, food and beverages, electronics, vehicles, furniture, beauty products, services and anything else you legitimately sell.
The following are strictly prohibited: stolen goods, counterfeit items, controlled substances, weapons, explicit content, and any item prohibited under applicable law. Violations result in immediate account termination.
If you are unsure whether your product is permitted, contact [email protected] before listing.
Once a buyer confirms delivery of their order, Guildite releases the escrow funds to your seller account immediately. You can then withdraw to your mobile money account or bank account.
Withdrawals to mobile money are typically processed within minutes. Bank transfers are processed within 1 to 2 business days.
If a buyer does not confirm delivery within 48 hours of the confirmed delivery date, Guildite will automatically release the funds to you — provided no dispute has been raised.
Guildite protects every buyer through its escrow system. When you place an order:
Guildite's moderation team also actively monitors the platform for scam accounts, fake listings and fraudulent activity — removing them before they reach you.
If your order does not arrive by the seller's stated delivery date, raise a dispute through your order page. Guildite's dispute team will investigate and, where the seller has failed to deliver, will refund your payment in full within 5 business days.
Your payment has been safely held in escrow throughout. The seller cannot receive it until you confirm delivery — so there is no risk of paying for something you never receive.
Do not release the escrow funds if you receive something materially different from the listing description. Raise a dispute immediately through your order page with photos of what you received.
Guildite's dispute team will review your evidence and the seller's listing. Where a material discrepancy is confirmed, we will process a full refund of the transaction amount.
You can discover sellers on Guildite in three ways:
Once you visit a seller's shop you can browse their full catalogue, view their ratings and order directly from the shop page.
Guildite charges buyers a small platform fee on each transaction. This fee covers the escrow service, fraud protection, dispute resolution and platform security that protects your purchase.
The platform fee is shown transparently at checkout before you confirm your order — there are no hidden charges.
Think of it as the cost of shopping with complete protection. You are not paying a platform fee for nothing — you are paying for the guarantee that your money is safe until you receive exactly what you ordered.
Guildite accepts a range of mobile money providers, debit and credit cards, and bank transfer through selected banks, depending on your region.
All payments are processed securely through our payment infrastructure partners. Guildite never stores your full card or mobile money credentials.
When you place an order, Guildite generates a unique escrow code for that transaction. This code confirms your payment is held securely and is used as part of the delivery confirmation process.
The escrow code is only used within Guildite's official delivery confirmation flow — never in a chat, call or message outside the platform.
Escrow funds are held until one of the following happens:
Escrow funds are never held indefinitely. If a transaction stalls for any reason, contact [email protected] and we will resolve it.
Refunds of the transaction amount are available in the following situations:
Platform fees are non-refundable except where the error was caused by Guildite's platform.
Refunds are not available where you simply changed your mind, where the item matched the listing description, or where escrow funds were already released.
Yes. Guildite's escrow system is specifically designed to protect large transactions where trust between buyer and seller is critical.
For high-value transactions such as vehicles, both the buyer and seller may be required to complete identity verification before funds are held. This protects both parties.
The escrow process means the seller cannot access the funds until you confirm receipt in the agreed condition — and you cannot lose your money to a seller who takes payment and disappears.
The Guildite community is a professional space for sellers and buyers to connect, learn and grow together. It includes:
The community is moderated by Guildite's moderation team. Professional conduct is required at all times.
If you see suspicious activity, a scam attempt or someone asking for escrow codes or payment details in community chat, report it immediately:
Guildite moderators respond to reports quickly. Confirmed scam accounts are permanently banned and, where appropriate, reported to the relevant authorities.
Yes. Guildite moderators have the authority to warn, mute, remove content and permanently ban users who violate community guidelines.
Banning offences include fraud, scam attempts, harassment, sharing prohibited content, impersonation and repeated violations of community rules after warnings.
A community ban may also trigger a platform account review. Serious violations result in permanent account termination with no refund of subscription fees.
Guild creation is being rolled out to Guildite Pro sellers progressively. Your Guild is a private community space attached to your shop where you can invite buyers, post exclusive content and build a loyal customer base.
If Guild creation is available on your account, go to your seller dashboard, select Community and follow the Guild setup guide. You can set your Guild name, description, invite rules and moderation settings.
Not seeing it yet? Contact [email protected] to check availability for your account — we're expanding access regularly.
You can cancel your Guildite Pro subscription at any time from your account settings — no phone call or email required.
Cancellation takes effect at the end of your current billing period. You will continue to have access to Pro features until the period ends. No partial refunds are issued for unused time.
After cancellation your account moves to the free tier. Your shop, listings, sales history and seller data are all preserved.
When you close your Guildite account:
You can request a copy of your personal data before closing your account by emailing [email protected].
On the Guildite login screen, tap Forgot Password and enter the email address or phone number registered to your account. We will send you a reset link by email or an OTP by SMS.
If you no longer have access to the email or phone number on your account, contact [email protected] with your account details and we will verify your identity and assist with recovery.
You can reach Guildite support through the following channels:
Guildite support operates Monday to Friday. Urgent security reports are monitored 7 days a week.
Our support team responds within 24 hours on business days.